Support & FAQs,
We've Got You Covered.
Need help with an order, tracking, or becoming an agent? Reach out — our team responds fast.
Contact Channels
WhatsApp — +234 800 000 0000
hello@htlexpress.com
+234 800 000 0000
Kano Metropolis, Kano State, Nigeria
Support Hours
Monday – Friday 8:00 AM – 8:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday & Holidays Emergency only
Order tracking is available 24/7 on the Track page and your dashboard.
FAQ
Frequently Asked Questions
Once your order is placed, you'll receive a tracking number. Enter it on the Track page (or check your dashboard) to see your package's live location on the map.
Average delivery time is 25 minutes within a city. For inter-state deliveries across Nigeria, most packages arrive within 1–3 days depending on distance and route.
Pricing is based on package size: Small ₦500, Medium ₦1,000, and Large ₦2,000. Fragile handling adds ₦200–₦500. No hidden fees, ever.
Yes! All packages are covered under our delivery insurance. If anything goes wrong during transit, you'll be fully compensated.
Yes. Tap 'Request Cancel' on any active order and choose a reason. Our dispatch team reviews your request and confirms the cancellation — you'll see the status update in your dashboard.
Sign up as an agent through our registration page. You'll need a valid ID, phone number, and reliable transportation (bike or car). We'll verify your details within 24 hours.
Still Need Help?
Send a package or track an existing order — we handle the rest.